El Roi Guest Lodge

A-Z  :   El Roi Guest Lodge Policies and Services:

Arrival and Departure Times:

  • Check in time is at 2pm
  • Check out time is at 10am

 

Airport Transfers:

KMIA Airport transfers are available at R125 per vehicle (only 3 people per vehicle) – please book beforehand

 

Braais (BBQ):

ONLY the self-catering Cottages each have their own Braai facilities

  • The En-suite rooms and Budget rooms DO NOT have Braai or kitchen facility access

 

Breakfast:

Breakfast is served on the main porch between 7am and 9am at R85 per person.

  • Breakfast includes Continental Breakfast, English Breakfast, Coffee/Tea and Juice.
  • Please book the day before
  • NOTE: NO Breakfast will be served on CHRISTMAS DAY as we believe all our staff deserves to spend this day with their families.

 

Car Wash:

Arrangements can be made to have your car washed by the gardening staff –

  • Booking must be made the day before at the front desk to arrange for extra staff
  • Price R150 per car
  • Please note this is standard car washing (wash and dry) - Only the outside of the car can be washed and dried (not polished)
  • No vacuum or valet available

 

Conserving water:

Everyday millions of gallons of water are used to wash towels and linen that have only been used once.

YOU MAKE THE DIFFERENCE

  • A Towel hanging up means “I will use again”
  • A Towel in the Bath/shower floor means “Please Exchange”
  • For our guests staying more than 4 days: Linen will be changed every four days unless otherwise requested by you
  • THANK YOU FOR HELPING US CONVERSE WATER

 

Coffee/Tea/Rusks

Coffee, tea, long life milks, sugar and rusks are provided upon arrival as a starter kit.  This will not be replenished during your stay.  Extra starter kits can be purchased from Reception.

 

Deck Area

The deck area is our Private Function Area.

  • This space can be rented at a cost – Price depends on amount of people and amount of hours used
  • Cleaning fee will also be applicable
  • We need one day’s notice for renting this space as we need to arrange for extra staff

 

Dam next to Deck

Dam is for irrigation purposes and the water not treated

  • The dam is 3 meters deep – not for swimming
  • Fishing is allowed at R100 per person – Catch and Release ONLY – Own fishing rod required

Dinner:

We regret we do not serve dinner but there are many exceptional restaurants in our area:

  • Da Loose Mongoose Restaurant is about 6km from us – ask reception for directions
  • Magnolia Fine Dining and Gum Treez Pub and Grill are all good choices
  • Debonairs, Steers and Fishaways deliver here before 6pm, it is customary to tip your driver 10% of your order value. Menus available at reception
  • Contact number for Delivery (Debonairs, Steers & Fishaways): 013 751 3943

 

Dogs:

Our Dogs are part of the security at El Roi Guest Lodge.  “Mika” (Red Collar) and “Onke” (Green Collar) are the large Black Russian Terrier sisters and the Jack Russel is “Minnie”.

 

  • If you are moving around at night time the dogs will bark – do not run away or creep around corners, just stand still and talk to them in a calm voice – they are used to guests coming and going – so just act like a guest
  • Please do not allow the dogs inside the units
  • Do not feed the dogs sharp bones or spoilt food

 

Energy Saving:

Please help us conserve energy.

  • When you leave your room – please switch off all lights, fans/aircons and televisions.

 

Farm Animals:

From time to time we have different small farm animals on the premises

  • Children are not allowed near the animals unsupervised and are not allowed to chase the chickens – this scares them please.

 

Fire or Emergency:

Inform management immediately - Proceed to the safety meeting point

  • Safety meeting point is at the Large Shed with green roof

 

Front Gate:

The Front Gate is remote operated.

  • Each guest rooms have their own remote access button.
  • Press the button once and it will close itself after 20 seconds
  • You can also press the button again to close the gate
  • Please make sure that the gate closes behind you and that no-one enters behind you
  • For early departures – if you need to depart early – lock your room, take the key with you to the gate. Use your remote to open the gate and then drop your key through the security house window at the gate. You will have 20 seconds to get outside the gate before it starts closing again

 

Guests visitors

We unfortunately do NOT allow day visitors. 

  • Only the number of guests booked per unit will be allowed on the premises
  • If there will be an additional person staying over for one or more nights of your stay – they must be checked in at the front desk and your room rate will be adjusted accordingly as our rooms are priced per person
  • Anyone who is not a guest at El Roi Guest Lodge, must be reported to Management

 

House Keeping

Rooms and Cottages will be serviced daily

  • Our ladies work hard to keep your space clean and comfortable, please be so kind to show your appreciation by leaving a tip upon departure on the night stand. This is great motivation for them to know their efforts are appreciated – Thank you
  • If the room cleaning is not up to standard – please inform management immediately
  • For our guests staying more than 4 days: Linen will be changed every four days unless otherwise requested by you
  • Towel in the bath/shower floor means – please replace
  • Towel hanging up means – thank you I will use it again
  • NOTE: NO Room cleaning will be done on CHRISTMAS DAY as we believe all our staff deserves to spend this day with their families.

 

Laundry:

We have a Laundry service that is priced per kg – please arrange the day before if you have laundry to be washed, so that we can schedule extra staff.

We wash a lot of linen and towels each day – so please bear in mind that same day service might not always be possible. (Overalls or stained clothes will be charged differently)

  • Wash, Dry and Fold: R30/kg
  • Wash, Dry, Iron and Fold: R35/kg
  • Overalls or Stained clothes: between R45 – R65/kg depending on dirt levels

 

Monkeys:

We do have monkeys from time to time on the premises; please DO NOT feed the monkeys

 

Pets:

Unfortunately pets are not allowed in your unit or on the property

 

Quite hours

  • We ask all of our guests to please consider the other guests around you
  • No Loud Music is allowed – not everyone has the same taste in music
  • We ask that noise levels are kept to a minimum after 10pm and all music is turned off.
  • Fireworks are not allowed – as it scares the animals please

 

Security:

Management does not accept liability for the loss of any property from the rooms or vehicles.

  • Please do not leave any valuables in your room.
  • Please do not leave any valuables in your car

 

Shampoo/Soap

We supply a dispenser of Hand wash liquid and each shower or bath has  a Hair/Body shampoo dispenser

 

Smoking:

Smoking is not permitted inside any buildings – designated smoking areas outside

 

Swimming Pool

The swimming pool is for registered guests only and is located in front of the main house

  • Swim at your own risk – no lifeguard available
  • Children under 18 must be accompanied by an adult
  • No Diving or Jumping
  • No Running or Horseplay in pool area
  • No Glass Containers in Pool Area
  • Pool Hours 9am – 6pm

 

Tourist Info:

There is a Tourist info office at the Casterbridge Lifestyle centre in White River

  • Maps and Brochures available at reception

 

Emergency Contact Numbers:

EMERGENCY CONTACTS

 

Fire Brigade

 013 753 3331

 - Community centre

013 753 3331

ER24

084 124

 - Ambulance - Office hours

013 753 3285

 - Ambulance - After hours

10177

Police

10111

 - Emergency number

013 751 6000

Mediclinic Nelspruit Hospital

013 759 0500

El Roi Guest Lodge Owner - Johan Strydom

083 447 4427

El Roi Guest Lodge Owner - Willemien Strydom

082 774 9455